Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and business details when you sign up
• WhatsApp Data: Messages, contacts, and conversations processed through our AI assistant
• Usage Data: How you interact with our platform, features used, and performance metrics
• Payment Information: Billing details processed securely through our payment partners

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models (only with anonymized data)

3. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all data transmissions
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular vulnerability assessments and penetration testing

4. Data Sharing

We do not sell your personal data. We may share information only with:

• Service Providers: Third parties who assist in operating our platform (hosting, analytics, payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of a merger or acquisition

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("Right to be Forgotten")
• Export your data in a portable format
• Opt out of marketing communications

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting support@oravia.in.

7. Cookies

We use cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

9. International Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@oravia.in
• Address: Oravia Technologies Pvt. Ltd., India